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- mgmt-435 - management-of-service-organizations
California State University-Fullerton Course Info
Fullerton, California
Course Info
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MGMT 435
Management of Service Organizations
Highly focused set of concepts required to successfully manage service organizations. Subjects include service concepts, service delivery processes, strategic positioning, service personnel and technologies, global/regulatory issues, work and quality systems, and performance metrics
Units: 3.0
Prerequisites:
MGMT 339 - Managing Operations