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- mgt-707 - total-quality-management-continuous-quality-improvement
Cleveland State University Course Info
Cleveland, Ohio
Course Info
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MGT 707
Total Quality Management/Continuous Quality Improvement
Overview of managerial considerations in implementing an enterprise-wide quality improvement program; course includes discussion of senior management leadership, objectives, strategy, program design, implementation structure, customer satisfaction measurement, process improvement, training, lower-level involvement, supporting management programs, and the assessment of financial results.
Units: 3.0