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- ac-119b - professionals-in-customer-service
College of Southern Nevada Course Info
Las Vegas, Nevada
Course Info
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AC 119B
Professionals in Customer Service
This course introduces a methodical approach to problem resolution to service professionals (dispatchers, technicians, owners). It is also designed to contain, qualify, and correct various problems with good and bad outcomes. This course instructs students to focus on their communication skills prior to using technical expertise.
Units: 1.5