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- cit-209b - service-desk-skills-and-technology
College of Southern Nevada Course Info
Las Vegas, Nevada
Course Info
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CIT 209B
Service Desk Skills and Technology
Introduction to the service desk and the service desk industry. Emphasis includes service desk industry technologies, processes, measures and roles. Explores integration of human relations, communication, and technical skills needed to be a successful service desk agent. Prepares students for entry level assignments within the service desk industry.
Units: 3.0
Prerequisites:
CSCO 120 - CCNA Internetworking Fundamentals
or
CIT 114B - IT Essentials
or
CIT 112B - Network+
and
IS 101 - Introduction to Information Systems
or
IS 100B - Core Computing Competency