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- mna-2161 - customer-service-management
Daytona State College Course Info
Daytona Beach, Florida
Course Info
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MNA 2161
Customer Service Management
This course examines quality service management and develops an appreciation for its vital importance in today's businesses, nationally and internationally. The content includes customer service techniques, customer communications skills, dealing with challenging customers, and problem-solving skills.
Units: 3.0