PRST 5700

Conflict Management and Negotiation

Conflict Management and Negotiation presents negotiation theory - strategies and styles - within an employment context. A different topic will be presented each week. In addition to the theory and exercises presented in class, students practice negotiating with role-playing simulations in threaded discussions and chat. Students also learn how to negotiate in difficult situations, which include abrasiveness, racism, sexism, whistle blowing, and emergencies. The course covers conflict management from two perspectives. From a first party perspective you will be directly engaged. As a third party, you will develop and enhance your skills in helping others deal directly with their conflicts, mediation, investigation, arbitration, and helping the system change as a result of a dispute.

Units: 3.0