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- omis-450 - service-operations
Northern Illinois University Course Info
Dekalb, Illinois
Course Info
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OMIS 450
Service Operations
Analysis of the application of operations management concepts to service organizations. Strategic and tactical issues of managing service organizations such as: airline, financial, retail, health care, hotel/resort, and restaurant service delivery systems, will be examined. Topics include service strategy, globalization of services, quality, location selection, layout design, and capacity management as applied to service environments
Units: 3.0
Prerequisites:
OMIS 351 - Information Systems in Organizations
and
OMIS 338 - Principles of Operations Management