PSPA 608

Public Service Performance II: Management and Data Analysis

Follows PSPA 607. Focus on public service performance and management, adding more skills-based practices of data analysis. Studies the basic theory, techniques, and practice of data collection and analysis so that information can be used to inform management decisions. Examination of generating research questions by identifying knowledge gaps in the organization. Data analysis methods include quantitative techniques (descriptive and inferential statistics, hypothesis testing) and qualitative techniques (focus groups, content analysis, observational data). Results are interpreted and presented

Units: 3.0