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Northern Illinois University Course Info
Dekalb, Illinois
Course Info
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UHHS 630
Interdisciplinary Perspectives on Quality and Customer Satisfaction in Healthcare Settings
Exploration of strategies for effectively managing the healthcare service delivery system to enhance service quality and customer satisfaction. Detailed examination of the issues, techniques, and methodologies for continuous quality improvement. Focus upon the use of these techniques to help diagnose quality problems and customer satisfaction gaps
Units: 3.0