BUS 261

Exceptional Customer Service

This course provides preparation for a broad range of customer service environments. Key skills and attitudes necessary to provide exceptional customer service are developed in this course. Concepts such as internal and external customers, customer satisfaction, and customer retention are explored. Topics also include communicating with customers, developing a positive attitude, handling complaints, and sales skills. The goal is to provide practical, hands-on skills to non-management level personnel.

Units: 0.5

Hours: 9 hours LEC