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Sacramento City College Course Info
Sacramento, California
Course Info
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BUS 268
Decision Making & Problem Solving in the Workplace
This course introduces the role and importance of effective decision making and problem solving in providing exceptional customer service. Emphasis is placed on recognized techniques for solving problems, common traps to avoid when making decisions, and tools for generating creative solutions. The goal is to provide practical, hands-on skills to non-management level personnel.
Units: 0.5
Hours: 9 hours LEC