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Sacramento City College Course Info
Sacramento, California
Course Info
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BUS 269
Organizational Change
This course explores organizational change and the role it plays in providing exceptional customer service. Topics will include understanding organizational change, theoretical models of change, stages of change, and how to survive and thrive when an organization changes. Skills and strategies for becoming a change agent in your organization will be discussed. The goal is to provide practical, hands-on skills to non-management level personnel.
Units: 0.5
Hours: 9 hours LEC