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Southern New Hampshire University Course Info
Manchester, New Hampshire
Course Info
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WCM 620
Managing Difficult Conversations at Work (online)
The art and practice of dialogue building is the act of engaging conflict effectively and transforming difficult conversations into better decisions, healthier work relationships, and stronger organizations. This course examines approaches for de-escalating conflict conversations, choosing if and when to intervene, tapping the creative potential in conflict, and creating workplace environments that foster constructive conflict engagement.
Units: 3.0