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University of Louisville Course Info
Louisville, Kentucky
Course Info
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MGMT 403
Total Quality Management
An examination of the concepts and techniques of Total Quality Management (TQM) leading to continuous quality improvement of goods and services. Particular emphasis is placed on formulating quality objectives, understanding internal and external consumers, issues of group empowerment, the role of quality councils, the Baldrige Award and problem solving techniques
Units: 3.0
Prerequisites:
MGMT 301 - Management and Organizational Behavior