SEGR 4170

Total Quality Systems

An interdisciplinary approach to principles and practice in the applications of continuous quality improvement (CQI) and Total Quality Management (TQM). Classroom work on major applications, re-engineering processes; process mapping, personal effectiveness and time management; technical presentations; CQI tools, statistical process control, designed experimentation; management and planning tools, engineering economy, and case studies; assignments and projects in team building, communication, and group problem solving.

Units: 3.0